Bike came back, better than purchased, having received the "basic" (as opposed to the previously recommended "silver") tune-up per the warrantee. So ends that little adventure.
REI is not a bad store. It is a "non-profit cooperative" after all; margins turned into expansion and rebates. A little expensive, sometimes arrogant, but that initial mechanic wanting to do more than needed wasn't some guy working on a commission. He just loves bikes, likes his job, and wants to see all bikes in perfect condition all the time.
Like the surgeon's "a chance to cut is a chance to cure," the bike shop's motto is "I never saw a cable that didn't need replacement."
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